Online Store FAQ's

Online Store FAQ's



What if I change my mind?

We strongly encourage you to select carefully while shopping online as we do not offer refunds for changes of mind. Sending products back and forth for changes of mind incurs significant costs to our small businesses and impacts the environment with every parcel. We want to try and avoid both, so we ask you choose carefully.


What if my purchase is the wrong size?

We want you to love your product, but if you do need to exchange a product purchased online you will need to firstly place a new order, then return your original purchase – at your cost - within 14 days of receiving the original order and we will process a refund for the returned product once received.

If you want to return a product to us for an exchange or fault assessment, you can request an Online Return via the Contact Us form and it will come through to the SportsPower store support office.


What if my purchase arrives and it's faulty?

From time to time a product might not meet the expectations of you, our stores or our supplier partners. Thankfully this doesn’t happen a lot but if you believe the item you have purchased is faulty or differs significantly from the description you can return the product to the store that fulfilled your order for assessment.

Our store teams are able to assess some faults however most of the time we will need to send the product to manufacturer for their specialised assessment teams to look at so this can take some time. We will always do our best to sort things out as quickly as possible for you.

If your product is deemed to be faulty we can offer you a replacement product, repair of the product or a refund. If you choose a refund we will refund the cost of the goods and the return shipping costs you incurred.


The product I received isn't what I ordered?

Complete the Contact Us form and we’ll work with you to get the right product to you as soon as possible.


How do I return my order?

If you want to return a product to us for an exchange or fault assessment, you can request an Online Return via the Contact Us form and it will come through to the SportsPower store support office.


How long does it take to get a refund?

If seeking a refund for faulty product, please allow time the product to be returned to store, for it to be sent to the manufacturer for assessment if required, and for the assessment to take place. This can be a number of weeks and we’re sorry but most of this process is outside of our control. We’d love it to be quicker and will do everything we can to expedite the process for you.


Can I return my purchase to my local SportsPower store?

SportsPower is a collective of individual, independent businesses so that does mean that online purchases cannot be returned to any physical stores in our network, and in-store purchases cannot be returned online.




Does SportsPower ship internationally?

No, we do not. But we do ship to Western Australia.


How much does shipping cost?

Our standard shipping rate is $12.99.


How long does delivery take?

The store fulfilling your order will aim to get your order out the door as soon as possible then it is in the hands of Australia Post. You will receive tracking notification and links so you can keep track of your delivery the whole way.


Do you have an express delivery service?

We don't right now.


Can I track my order?

Once your order has been dispatched you will receive an email with a link. Don't worry, it's a safe link! This link will contain information about your order and it's journey to you.

If you have your tracking number handy, enter the number in the search bar on the Australia Post website: Track My Order

AusPost App Logo The best way to track and manage your deliveries is with the Australia Post mobile app.

Get the AusPost app




How do I know what size I am?

Good question. If you’re buying a brand you have worn before the size is likely to be fairly consistent so stick with that. If you are stuck deciding between two sizes, we’d suggest erring to the bigger size. You can always wear thicker socks - or two pairs - or lace differently for footwear that’s a little too big. It’s always better to have a little more room in your apparel than feel like something is too tight and restricting your movement.


Do I have to have an account to buy?

You don’t have to create an account, but it will make things a lot easier for you when you want to check your order history, and when you come back to the store your details will already be there saving you time on your next order. It’s a smart move setting it up.


Are the prices the same as in a SportsPower store?

Prices on the website will generally be the Suggested Retail Price given to us by our suppliers unless they are marked as discounted. From time to time some stores will offer products cheaper than what is on the website. You can find out which stores are stocking a product with our Find In Store function on product pages. Then you can contact one of those stores to ask their price.


Can I use a gift card online?

Unfortunately not at this stage, sorry.


Can I "Click & Collect" my order from my local SportsPower store?

Not right now, but that service is not far away. Sign up to our Fan Club to get word on when this is ready to go.


How do I cancel an order?

Fill in the Contact Us form and we’ll work with you to cancel the order and have your purchase refunded if it has not been dispatched already.