Returns
Returns and Exchanges Policy
SportsPower Australia encourages you to select carefully while shopping online as we do not offer refunds or exchanges for changes of mind.
If the product you ordered does not fit you may return the product to our Docklands Store along with your receipt that was received with the order. You will be required to pay for any costs associated with returning the product to SportsPower Docklands (Melbourne) and will be charged a subsequent shipping fee for the replacement product to be sent to you.
If we have shipped the wrong product for your online order simply contact us, and we will arrange for the correct products to be sent to you and the incorrect products to be returned to us.
For any queries related to your order please contact our online store at;
SportsPower Docklands
Phone: 03 8639 0134
Email: docklands@sportspower.com.au
Important: SportsPower stores around Australia are independently owned and operated and are under no obligation to provide you with an exchange or refund for product you have ordered via www.sportspower.com.au. Returns to physical stores and stores other than the original place of purchase are at the discretion of the individual store’s manager or owner. Also note that the range in each SportsPower store will vary from store to store and the item you have purchased online may not be available. You should contact SportsPower Docklands (details above) for any order queries or issues you may have.
Faulty Good Policy
If you feel that the goods you purchased from www.sportspower.com.au are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act. For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#more-information.
This policy only applies to footwear, apparel (excluding underwear, thermals, swimwear and socks) and small sports equipment and accessory items normally stocked by the majority of SportsPower stores and on www.sportspower.com.au.
Sportspower will accept product returns and if applicable under the act, provide you with an exchange, credit note, refund or repair where:
- The product is not of acceptable quality in accordance with the Consumer Guarantees Act
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You produce your original SportsPower receipt at the time you return the item
For online orders with faulty items simply contact our online store at;
SportsPower Docklands
Phone: 03 8639 0134
Email: docklands@sportspower.com.au
The online store manager will discuss your options with you.
They may need to assess your product to determine whether a repair, replacement or refund is appropriate.
Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:
- cricket bats, tennis racquets and similar items;
- heart rate monitors and other electrical or technological products;
- clothing, compression garments, some footwear; or
- bulky goods such as treadmills, exercise bikes, home gyms.
For some product assessments you may have the option to liaise directly with the manufacturer or their repair agent. Our online store manager can provide you with the relevant manufacturer contact details in this case.
Please allow up to two weeks for assessment of your product to take place. In cases where the product needs to be referred to the manufacturer this process may take longer.
Any expenses relating to the return of your product to our online store will have to be paid by you.