Privacy Policy

At SportsPower, we are committed to protecting your privacy. We recognise the importance of safeguarding personal information and are committed to ensuring that your personal information is handled in accordance with Australian privacy laws. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

We may ask you to provide personal information when you access our website or use our services. This information may include your name, contact details, and other information necessary for us to provide products or services to you. If you choose not to provide the requested information, we may not be able to provide certain products or services. We may also collect information indirectly through your access to and use of this website, its services, and other online interactions. This may include information such as your IP address, browser type, and browsing behaviour on our website.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, and phone numbers. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our customers and marketing activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We may use your personal information for the following purposes:

• To facilitate your access to our website, products and services.
• Verifying your identity and assisting with retrieving a lost or forgotten password or login details.
• Processing your orders and providing the products and services you request.
• Conduct marketing activities, competitions, market research, and surveys, including sending promotional material and newsletters.
• Any other purposes for which you authorise us to use your personal information.

For large orders placed through our website, we may request formal identification, such as proof of your name and address. This is to reduce the risk of fraudulent transactions, particularly those involving stolen credit card details. Any identification provided will be verified by our online team, and your order will be dispatched once verified. We will not retain any identification information once verification is complete.

Our website may use "cookies" to improve your experience. Cookies are small files that are placed on your device's hard drive by your web browser for the purpose of record-keeping and occasionally tracking certain information. You have the option to configure your web browser to reject cookies or to notify you when cookies are being sent. However, please be aware that if you choose this setting, some features of the website may not work as intended.

We may disclose your personal information to related entities for the purposes outlined above, or to third parties such as law enforcement agencies and other government bodies if required by law. We will not use or disclose your personal information for any other purpose without your express or implied consent, unless required by law.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Our website may contain links to other sites that have privacy practices different from those of SportsPower. If you provide personal information on those sites, it will be subject to their own privacy policies. We recommend that you review the privacy policy of any website you visit to understand how your information will be handled.

You are entitled to request access to the personal information we hold about you and to request that any inaccuracies be corrected. To do so, please contact us using the details provided below. We will respond to your request in accordance with the applicable privacy laws. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We have implemented appropriate technical and organisational measures to safeguard your data.

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once this period has passed, we will securely dispose of your personal information.

You may request to be removed from any marketing mailing lists or other services we offer by emailing us at customerservice@sportspower.com.au. Please note that there may be specific terms or conditions that apply to some of these lists or services.

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us at or click the link below.
SportsPower Australia
National Support Office, 5 Kingston Town Cl, Oakleigh VIC 3166
Phone: 1800 879 533