SportsPower Australia is a passionate group of independent sports retailers located all around Australia. We live in your towns, we play your sports and we love our communities.

Orders on the SportsPower Australia website (www.sportspower.com.au) are not fulfilled by a corporately owned store or a warehouse, they are fulfilled by one of our amazing locally owned Member stores and shipped to you. This way your online order supports small business across the country and in turn helps these businesses support other businesses in their communities.

We thank you for your support of small, independent businesses in Australia.

IN-STORE PURCHASE RETURNS

Change of Mind Returns:

At SportsPower, we understand that sometimes you might change your mind about a purchase. However, as each SportsPower store is independently owned and operated, change of mind returns are subject to the specific policies of each individual store.

• Return to Original Store: If you wish to return an item due to a change of mind, we recommend visiting or contacting the store where the original purchase was made. The store will assist you with their specific return process, including whether they offer a store credit, exchange, or refund.
• Different Store Returns: Returns to a different store than where the purchase was made are at the discretion of each individual store owner. We recommend contacting the store directly to inquire about their policy on such returns.

For any inquiries or further assistance regarding your in-store return, please reach out to the store where the original transaction took place.

ONLINE PURCHASE RETURNS

Change of Mind Returns:

If the size isn't quite right or the style doesn't meet your expectations, you can return your online purchase for a full refund. We understand that sometimes items don't fit as expected or look different in person, so we want to make the return process as easy as possible. However, please note that we do not offer exchanges for online orders. If you need a different size or style, you will need to place a new order.

To qualify for a refund, please ensure the following:

• Return Period: The item must be returned within 14 days of receiving your order.
• Condition of Item: The item must be in new condition, with original tags, and in the original packaging.
• Packaging: All original packaging and materials, including boxes, manuals, warranty cards, instructions, and any other materials included in the original shipment, must be returned along with the merchandise.
• Damaged Packaging: If the packaging is damaged, you will not be eligible for a refund. Please ensure the product is returned in the same condition it was received to protect it from damage during transit.

Return Shipping Costs:
The return shipping costs will be your responsibility. We recommend using a trackable shipping service to ensure safe and timely delivery of your return.

Refunds:
Once the store receives the returned item and assesses it for resale, we will provide a refund to the original payment method used at the time of purchase. Please note that the refund will cover the cost of the item only and will not include the original freight cost.

To initiate a return:
Please request an Online Return via the Contact Us form on our website. Your request will be directed to the SportsPower store support office, and we will notify the store to facilitate the return process.
Enquiries | SportsPower – SportsPower Australia 

 

FAULTY ITEMS (IN-STORE & ONLINE)

SportsPower adheres to Australian Consumer Law as outlined by the ACCC regarding returns and exchanges for faulty products. If you believe the item you have purchased is faulty or significantly differs from the description, you may return it to the store that fulfilled your order for assessment, whether it was purchased in-store or online.

Assessment Process:

• Store Assessment: Our store teams can assess some faults; however, most of the time, the product will need to be sent to the manufacturer for specialised assessment, which may take some time. We will always strive to resolve the issue as quickly as possible.
• Outcome: If your product is deemed faulty, you may choose from the following options:
• A replacement product
• Repair of the product
• A refund, including the cost of the goods and the return shipping costs you incurred

To return a faulty product:

For online orders, please request an Online Return via the Contact Us form on our website. For in-store purchases, please return the item to the store of purchase for assessment.

For more information regarding your consumer rights, please visit the ACCC's website: Repair, Replace, Refund.

 

CUSTOMER SERVICE TEAM CONTACT DETAILS

The online store Customer Service Team can be contacted on:
Contact Form
Enquiries | SportsPower – SportsPower Australia 

Any abusive, aggressive or disrespectful behavior towards our team will not be tolerated. Our staff are here to help you, not to hurt you, so please be kind while we work together to come to a fair and just resolution in accordance with ACCC guidelines.