Returns & Exchanges

Returns & Exchanges

 

SportsPower Australia is a passionate group of independent sports retailers located all around Australia. We live in your towns, we play your sports and we love our communities.

Orders on the SportsPower Australia website (www.sportspower.com.au) are not fulfilled by a corporately owned store or a warehouse, they are fulfilled by one of our amazing locally owned Member stores and shipped to you. This way your online order supports small business across the country and in turn helps these businesses support other businesses in their communities.

We thank you for your support of small, independent businesses in Australia.

Being a group of independent businesses does mean that online purchases cannot be returned to any physical stores in our network, and in-store purchases cannot be returned online.

We understand that online shopping can sometimes be challenging if you’re unfamiliar with the product you’re buying. We strongly encourage you to select carefully while shopping online as we do not offer refunds for changes of mind. Sending products back and forth for changes of mind incurs significant costs to our small businesses and impacts the environment with every parcel. We want to try and avoid both, so we ask you choose carefully.

 

Exchanges

We want you to love your product, but if you do need to exchange a product purchased online you will need to firstly place a new order, then return your original purchase – at your cost - within 14 days of receiving the original order and we will process a refund for the returned product once received.

So that we can put them back in stock for someone else, for all returns the returned items must be in new condition, with the original tags, and be in the original packaging. All original packaging and materials including boxes, manuals, warranty cards, instructions, and any other materials in the original shipment must be returned along with your merchandise. If this packaging is damaged you will not be eligible for a refund so please send back in the same way as received to protect the product from damage in transit.

Receipt or proof of purchase is required with all returns.

Refunds will be provided back to the same payment type used at the time of purchase.

 

Faulty Items

We are guided by the ACCC on returns and exchanges for faulty products. You can find more about that here. From time to time a product might not meet the expectations of you, our stores or our supplier partners. Thankfully this doesn’t happen a lot but if you believe the item you have purchased is faulty or differs significantly from the description you can return the product to the store that fulfilled your order for assessment.

Our store teams are able to assess some faults however most of the time we will need to send the product to manufacturer for their specialised assessment teams to look at so this can take some time. We will always do our best to sort things out as quickly as possible for you.

If your product is deemed to be faulty we can offer you a replacement product, repair of the product or a refund. If you choose a refund we will refund the cost of the goods and the return shipping costs you incurred.

 

Returns Process

If you want to return a product to us for an exchange or fault assessment, you can fill out an Online Returns Request and it will come through to the SportsPower store support office.

Once we’ve got all the details of your order including your details we will then contact you via email with return shipping information. To get the item back to the store it was sent from, you’ll just need to take it to your nearest Australia Post outlet.

To ensure quick and accurate delivery back to the store:

  • package up your item in a postage bag
  • be sure to include your receipt or proof of purchase
  • proof of any postage costs to be reimbursed for faulty items (if applicable)
  • attach the return shipping label, and
  • drop it off at any Australia Post outlet

If seeking a refund for faulty product, please allow time the product to be returned to store, for it to be sent to the manufacturer for assessment if required, and for the assessment to take place. This can be a number of weeks and we’re sorry but most of this process is outside of our control. We’d love it to be quicker and will do everything we can to expedite the process for you.

For more information regarding consumer rights please visit:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund