You've just placed an order, what happens next?

Orders on the SportsPower Australia website (www.sportspower.com.au) are not fulfilled by a corporately owned store or a warehouse, they are fulfilled by one of our awesome locally owned Member stores and shipped to you. Your online order supports small businesses right across the country and in turn helps these businesses support other businesses in their communities.

Delivery Rates

Deliveries start from $12.99 for orders of 1-4 standard items. Additional charges will apply to bulky items. The final delivery charge for your order will be calculated at checkout and will be based on the total weight of your order.

RATE	DELIVERY COST	EXAMPLE ITEMS
Gift Cards	Free
Click & Collect	Free
Standard Small (1-4 Standard Items)	$9.99	Shoes, apparel
Standard Rate (5-9 Standard Items)	$19.99	Shoes, apparel
Bulky Rates	Rate calculated at checkout	Scooters, backboards, boxing bags, home gyms, large multiple item orders

What determines a bulky item? This is an item/s that exceeds a certain size/weight/amounts per order, normally these are large items that are difficult to post and require additional packaging to ensure a safe delivery.

Tracking your order

Once your order has been dispatched you will receive an email with a link. Don't worry, it's a safe link! This link will contain information about your order and it's journey to you.

If you have your tracking number handy, enter the number in the search bar on the Australia Post website: Track My Order

The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app

Split Deliveries
 
If you have ordered multiple items – multiple thanks – we will do our best to deliver from one location, but it may be necessary to deliver different items from different stores depending on what they have in stock. If this is the case, your order may arrive in multiple packages and at different times. This might be a little frustrating, but it adds a little extra element of excitement to have your different packages race each other to you. In any case, rest assured you will only pay one delivery fee, but you will receive multiple tracking links.

How We Deliver

Our standard delivery method is Authority to Leave (ATL) — no signature is required at the time of delivery.

Please note:
• We are unable to deliver to PO Boxes.
• If a PO Box is provided, your delivery may be returned to sender or may incur an additional fee to resend it to a valid street address.

If you have any questions or need to update your delivery details, please get in touch with our Customer Service Team.

 
Delivery Timelines
 
We’ll do our best to make sure that orders received by 11am AEST will be processed and shipped off within 48 hours. We will endeavor to process your order as quickly as possible and get it in the hands of Australia Post. Once dispatched, delivery typically takes 3-10 business days.
 
If you are trying to estimate when a package will arrive, please consider the following:
 

• Orders are not dispatched on weekends & public holidays if the fulfilling store is not open.
• There may be a slight delay on the date of dispatch due to the high volume of orders received during promotional periods.
• Credit card authorisation and address verification must be received prior to processing.
• Our stores have customers in-store too and the staff aren’t only fulfilling online orders, but they’ll do everything possible to get to your order as quickly as possible.
• We won’t know which store has fulfilled your order until it is processed. We’ll try to get the nearest store to get you sorted but it might be coming from interstate.
  

 
If you have not received your order within the estimated timelines, please contact the team via the Contact Us form.
 
During busy periods, we will do everything we can to dispatch your order as quickly as possible, but orders are coming from stores that might be busy at the same time.

Currently we are unable to offer international shipping, and orders must be delivered to an address within Australia.